FireSprint's Refund & Reprint Policy
Here's the deal. Printers like us and distributors like you build trust and loyalty with our reputations. We're an ASI 5 Star supplier and a SAGE A+ supplier for a reason. We don't leave our customers hanging. We want you to know you can count on us for every order.
If we make a mistake on your order, we'll do whatever you ask us to do, to make it right, up to the full cost of the original order, including a rush reprint, or a refund.
If your order is late due to a mistake on the part of the shipper (FedEx, UPS, etc), and you used our shipping services, we'll pursue the shipper for a full refund of the shipping costs and pass 100% on to you.
If your order has a typo or artwork error when it was submitted to us, we'll work with you to find a resolution that doesn't break the bank and keeps your end user satisfied.
You're going to like working with us!