Privacy Policy
FireSprint’s Privacy Policy
Last Updated: June 9, 2026
FireSprint (“FireSprint,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit FireSprint.com, create an account, request a quote, place an order, upload artwork, communicate with us, or otherwise use our products and services.
Information We Collect/Website Analytics
FireSprint uses Hotjar to better understand how visitors use our website and to improve user experience. Hotjar helps us analyze user behavior through tools such as heatmaps, session recordings, surveys, and feedback polls.
Hotjar may collect information such as: device type and browser information, IP address (processed in a de-identified or truncated form where applicable), pages visited and interactions with website content, mouse movements, scrolling activity, clicks, and navigation patterns, General geographic location (country, region, or city level).
Information collected through Hotjar is used solely to understand and improve the functionality and performance of our website. Hotjar does not use this information to identify individual users.
You can learn more about how Hotjar processes information by reviewing Hotjar's Privacy Policy atHotjar Privacy Policy (https://www.hotjar.com/legal/policies/privacy). To opt out of Hotjar tracking, visitHotjar Opt-Out Page (https://www.hotjar.com/legal/compliance/opt-out).
We may collect personal information you provide directly to us, including your name, company name, email address, phone number, billing address, shipping address, account information, quote requests, order details, payment-related information, uploaded artwork, proofs, project instructions, customer service communications, and other information you choose to provide. We may also collect information about the customer of the Reseller.
We may also collect certain information automatically when you use our website, such as IP address, browser type, usage date, device information, pages viewed, referring pages, and information collected through cookies, pixels, analytics tools, or similar technologies.
This information is collected for the purpose of selling goods and services online and direct e-mail marketing purposes.
Payment Information
Payment card information may be collected and processed by our payment processors. FireSprint does not intentionally store full credit card numbers unless expressly stated at the point of collection.
How We Use Information
We use personal information to respond to requests, provide quotes, process and fulfill orders, produce and ship products, manage accounts, communicate about proofs and production, provide customer support, send transactional messages, improve our website and services, prevent fraud, maintain security, comply with legal obligations, and enforce our terms.
Customer Artwork and Uploaded Content
When you upload artwork, logos, images, designs, names, trademarks, or other content, we use that content to review, quote, produce, fulfill, support, and maintain records related to your order. We do not claim ownership of customer-submitted content, but we may retain copies as reasonably necessary for order fulfillment, repeat orders, customer service, legal compliance, recordkeeping, and business operations.
Marketing Emails and Service Text Messages
If you opt in or where otherwise permitted by law, we may send marketing emails about specials, new products, services, or updates. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
If you provide a mobile phone number, we may send non-marketing service text messages related to quotes, orders, proofs, production, pickup, delivery, shipping, or customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Unsubscribing from marketing emails or opting out of text messages will not prevent us from sending necessary transactional or relationship communications, such as order confirmations, proof approvals, production updates, shipping notices, account notices, or direct responses to customer service requests.
How We Share Information
We do not sell personal information for money. We may share personal information with service providers and business partners who help us operate our business, including payment processors, shipping carriers, website hosting providers, email and text messaging providers, analytics providers, customer support tools, production vendors, professional advisors, and legal or regulatory authorities when required or appropriate.
We may also disclose information in connection with a business transaction, such as a merger, sale, financing, reorganization, or transfer of business assets.
Cookies and Analytics
We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve user experience, measure marketing performance, and support advertising. You can manage cookies through your browser settings, though some website features may not function properly if cookies are disabled.
Your Choices and Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you. You may also express concerns about our use of your information or opt out of marketing communications.
Depending on where you live and subject to applicable law, you may have additional rights, including the right to access personal information, correct inaccuracies, delete personal information, obtain a copy of personal information, and opt out of certain uses such as targeted advertising, sale of personal data, or certain profiling. We may need to verify your identity before processing a privacy request.
To submit a request, contact us at [email protected] or 888-509-7446.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Sensitive information submitted through our website is protected using encryption in transit where appropriate. Access to personal information is limited to employees and service providers who need it to perform their work. However, no website, system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, repeat orders, customer support, accounting, legal compliance, dispute resolution, security, and business records. Retention periods may vary depending on the type of information and our legal or operational needs.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after an update means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or believe we are not following it, contact us at:
FireSprint
Email: [email protected]
Phone: 888-509-7446